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AgentLane

Cancellation Policy

Last updated: 1 August 2026

This Cancellation Policy explains how a Partner can cancel their AgentLane account, what happens during the cancellation process, and what happens to data afterwards. It supplements our Terms of Service.

1. Notice Required

Cancelling an AgentLane account requires 30 days' written notice, given by emailing accounts@agentlane.agency or through the account cancellation flow in the partner portal. The 30-day period runs from the date we confirm receipt of your cancellation request.

Your account remains active, and normal billing continues, for the duration of the notice period.

2. No Prorated Refunds

Subscription fees are billed monthly in advance. We do not issue prorated refunds for partial months — if you cancel partway through a billing period, the Service remains available (and billable) through the end of that period, and no refund is issued for the unused portion. See our Refund Policy for the limited circumstances in which a refund is available.

3. Data Export

While your account is in a suspended state (the period after your cancellation notice takes effect and before final deletion), data export is available so you can retain a copy of your own records and your Clients' data. Export functionality is provided through the partner portal; specifics of the export format and scope are being finalised separately and will be documented in the portal when available.

4. What Happens After Cancellation

Once your notice period ends, your account moves to a suspended state. During this time:

  • Your platform access is disabled, but your data is not yet deleted
  • Data export remains available (see above)
  • Your Stripe subscription is cancelled

Following the standard deletion grace period (30 days from suspension), your account and your Clients' end-customer data are permanently purged from our systems — user records are anonymised and credentials are deleted — consistent with the retention and deletion practices described in our Privacy Policy. If you wish to reactivate before the grace period ends, contact us at accounts@agentlane.agency.

5. Contact Us

For cancellation requests or questions about this policy:

Email: accounts@agentlane.agency

This Cancellation Policy does not constitute legal advice.