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AgentLane

Refund Policy

Last updated: 16 September 2026

Requires review and approval by qualified legal counsel in the relevant jurisdictions before being presented as final contractual/legal documentation.

This Refund Policy explains how refund requests are handled for AgentLane subscription fees, credit packages, and AI credit packs.

1. No Self-Service Refunds

Refunds are not issued automatically or via self-service. All refund requests are reviewed individually by our support team — there is no "refund" button in the partner portal. This lets us assess each request on its facts rather than applying a blanket rule that may not fit your situation.

2. How to Request a Refund

If you believe you are owed a refund:

  1. Contact support at contact@agentlane.agency with your account details, the charge in question, and the reason for your request.
  2. Initial review: Our billing team responds within 2 business days with a decision or a request for more information.
  3. Escalation: If you disagree with the outcome, you can ask for the request to be escalated to a senior member of the team, who will review it within 5 business days.

We aim to resolve every refund request within 7 business days of the initial contact.

3. Provisioning Failure Exception

If AgentLane fails to provision your platform, workflow engine instance, or agent as purchased, and the failure is not resolved within 7 days of a retry, you are eligible for a full refund of the affected charge. This is the one case where a refund is granted as of right rather than by discretionary review — email contact@agentlane.agency and reference the original provisioning request so we can verify the timeline.

4. What Isn't Covered

Outside the exception above, refunds are not available for:

  • Partial-month usage after a cancellation notice (see our Cancellation Policy)
  • Client credit packages or AI credit packs that have already been consumed
  • Dissatisfaction with results driven by factors outside AgentLane's control (e.g., a Partner's own configuration, retail pricing, or client relationship)

5. Contact Us

Email: contact@agentlane.agency

This Refund Policy does not constitute legal advice.

Refund Policy — AgentLane