Refund Policy
Last updated: 1 August 2026
This Refund Policy explains how refund requests are handled for AgentLane subscription fees, credit packages, and AI credit packs.
1. No Self-Service Refunds
Refunds are not issued automatically or via self-service. All refund requests are reviewed individually by our support team — there is no "refund" button in the partner portal. This lets us assess each request on its facts rather than applying a blanket rule that may not fit your situation.
2. How to Request a Refund
If you believe you are owed a refund:
- Contact support at billing@agentlane.agency with your account details, the charge in question, and the reason for your request.
- Initial review: Our billing team responds within 2 business days with a decision or a request for more information.
- Escalation: If you disagree with the outcome, you can ask for the request to be escalated to a senior member of the team, who will review it within 5 business days.
We aim to resolve every refund request within 7 business days of the initial contact.
3. Provisioning Failure Exception
If AgentLane fails to provision your platform, n8n instance, or agent as purchased, and the failure is not resolved within 7 days of a retry, you are eligible for a full refund of the affected charge. This is the one case where a refund is granted as of right rather than by discretionary review — contact billing@agentlane.agency and reference the original provisioning request so we can verify the timeline.
4. What Isn't Covered
Outside the exception above, refunds are not available for:
- Partial-month usage after a cancellation notice (see our Cancellation Policy)
- Client credit packages or AI credit packs that have already been consumed
- Dissatisfaction with results driven by factors outside AgentLane's control (e.g., a Partner's own configuration, retail pricing, or client relationship)
5. Contact Us
Email: billing@agentlane.agency
This Refund Policy does not constitute legal advice.