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AgentLane

Terms of Service

Last updated: 20 September 2026

Requires review and approval by qualified legal counsel in the relevant jurisdictions before being presented as final contractual/legal documentation.

These Terms of Service ("Terms") govern the use of the AgentLane platform, including our website, partner portal, and AI agent infrastructure (together, the "Service"), by agency partners ("Partners") and their authorised users. By creating an account or using the Service, you agree to these Terms.

1. License Grant

Subject to your compliance with these Terms and payment of applicable fees, AgentLane grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for the purpose of deploying and reselling white-label AI agents to your own end-customers ("Clients").

This licence does not transfer any ownership of the Service, its underlying software, or AgentLane's intellectual property. AgentLane reserves the right to suspend or revoke this licence for breach of these Terms, non-payment, or misuse of the Service.

2. Acceptable Use

You agree not to use the Service to:

  • Send unsolicited bulk messages ("spam") or engage in any communication practice that violates applicable anti-spam, telemarketing, or messaging regulations
  • Harass, defraud, or deceive any recipient of an AI agent's communications
  • Circumvent, disable, or interfere with security features of the Service
  • Use the Service for any unlawful purpose, or in a manner that infringes the rights of any third party

The Partner is responsible for its relationship with its end customers, including the lawful basis, notices, consent, and communications it requires. AgentLane's role depends on the processing activity; see the Privacy Policy and Data Processing Agreement. This allocation does not remove either party's obligations under applicable law.

3. Partner Obligations

As a Partner, you agree to:

  • Provide accurate, current, and complete information when creating and maintaining your account, including billing and contact credentials
  • Keep your login credentials confidential and promptly notify us of any unauthorised access
  • Comply with all applicable law in connection with your use of the Service and your relationship with your Clients
  • Ensure that any representations you make to your Clients about the Service are accurate and not misleading, particularly where the Service is white-labelled under your own brand
  • Pay all applicable fees on time, as set out in your plan and invoices

4. Fees and Billing

Fees are billed as described on our Pricing page and in your account, via our payment processor (Stripe). Fees are non-refundable except as set out in our Refund Policy. Cancellation terms are set out in our Cancellation Policy.

5. Limitation of Liability

To the maximum extent permitted by applicable law, AgentLane and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of the Service, whether based on contract, tort, or any other legal theory, even if advised of the possibility of such damages.

AgentLane's total aggregate liability arising out of or in connection with these Terms or the Service shall not exceed the total fees paid by you to AgentLane in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, or fraud.

6. Service Availability

AgentLane targets high availability for the core Service (partner portal and workflow execution) but does not commit to a numerical uptime percentage under these Terms.

We operate monitoring over the core Service and aim to give at least 48 hours' notice of planned maintenance where practicable.

If the core Service is unavailable for more than 24 consecutive hours in a calendar month — excluding notified maintenance and events outside AgentLane's reasonable control — you may terminate the affected agent-client subscriptions on written notice under clause 7. Fees already paid are dealt with under our Refund Policy.

Custom availability commitments, service credits and dedicated support terms are available under a separate signed order form.

7. Termination

Either party may terminate an account subject to the notice period described in our Cancellation Policy. AgentLane may suspend or terminate your access immediately for material breach of these Terms, including non-payment or unlawful use of the Service.

8. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified to Partners via email, consistent with the notice practice described in our Privacy Policy. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

9. Order of Precedence

If these Terms conflict with the Refund Policy, the Cancellation Policy or any other policy linked from them, these Terms prevail, except where that policy expressly states otherwise.

10. Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

For questions about these Terms:

Email: contact@agentlane.agency

These Terms of Service do not constitute legal advice. We recommend consulting a qualified solicitor for final review before publication.

Terms of Service — AgentLane