- 8 min
The AI Receptionist Checklist for HVAC Companies (Seasonal Call Spikes Edition)
HVAC call volume swings hard with the weather, and front-desk capacity doesn't. Here is a working checklist for what an AI receptionist needs to cover during a heatwave spike, built on real seasonal call data.
8 minSetting Up Twilio for a Client's Missed-Call Flow: The Fields That Actually Matter
Number porting vs. conditional forwarding, what 10DLC registration actually requires, and the one field on the client detail page that silently breaks the whole flow if it doesn't match Twilio.
7 minMissed Call Text-Back: How Home-Service Businesses Stop Losing Jobs to an Unanswered Phone
A missed call is a customer calling your competitor next. Here is how missed-call text-back works, what it costs, and how to work out what an unanswered phone is costing you.