Google Reviews Responder
Slug: ai-google-reviews-responder · Category: Reputation Management · Provisioning: Requires AgentLane staff approval
Automatically analyzes and drafts empathetic, professional responses to Google customer reviews. This is the widest-applicable agent in the catalog — responding to Google reviews is genuinely industry-agnostic, so any business with a Google Business Profile is an honest fit, not an aspirational tag.
Required credentials
| Provider | Used for |
|---|---|
anthropic | Drafts the reply |
postgres | Logs the review and the drafted reply |
Notably, this is the only catalog agent that doesn’t need cal_com or resend — it doesn’t book anything or send an outbound email, it only drafts a reply.
Industry fit
Aesthetics & Beauty, Dental, Home Services, Legal, Real Estate, Accounting, Insurance, Healthcare, Construction, Solar, Recruitment, Hotels, Automotive, Education, Restaurants, Veterinary, Fitness, Retail & E-commerce.
How to deploy
Request it the same way as any non-instant agent — see Deploy your first agent for the request-dialog walkthrough (the flow is identical, just without instant provisioning: your request goes to AgentLane staff for approval first).
Sample conversation flow
A new review comes in through the webhook and Claude decides whether the drafted reply is safe to auto-post or needs a human’s eyes first:
Webhook (new review) ──► Draft Reply with Claude ──► Parse Claude Response
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Determine Approval Status
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Switch
/ \
Auto-approved Needs approval
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Log Review to Supabase Log Review to Supabase
Slack: Auto-Approved Reply Slack: Needs ApprovalA confident, on-brand reply for a routine review gets logged and posted automatically, with a Slack notification either way — a low-confidence or sensitive review (e.g. one alleging a serious complaint) is routed to a human for approval instead of posting unsupervised.