Missed-Call Text Back
Slug: ai-missed-call-text-back · Category: Lead Capture & Booking · Provisioning: Instant (no staff approval)
Texts back every missed call within seconds with an AI-written, on-brand reply that says when a human will call back and asks what the caller needed. A missed call at a local business is rarely a lost message — it’s a caller who rings the next result on the page instead. This agent answers in the medium they’re already holding.
Required credentials
| Provider | Used for |
|---|---|
anthropic | Writes the reply, using the client’s own hours, services and timezone |
twilio | Sends the SMS from the client’s business number |
The smallest credential set in the catalog after the Google Reviews Responder — no calendar, no email, no database.
Which AI actually runs this: AgentLane’s own managed Google Gemini models on Vertex AI. No Anthropic or OpenAI key is read for inference. The
anthropicrow above is a legacy credential requirement kept so existing rows and portal chips keep working — it is never checked before provisioning. See AI Models & Credits.
Industry fit
Home Services, Dental, Aesthetics & Beauty, Legal, Healthcare, Veterinary, Automotive, Construction, Solar, Insurance, Real Estate, Fitness, Restaurants, Hotels — the verticals whose enquiries genuinely arrive by phone.
How to deploy
It provisions instantly, without staff review — request it as in Deploy your first agent. The first AI-written text in each conversation starts with a one-sentence AI disclosure (This is <business>'s AI assistant., in English, French or Arabic). The wording can be changed per client through the compliance settings API (there is no portal editor yet); it cannot be removed. Your telephony system posts the missed call to the flow’s webhook with clientId, callerNumber and businessNumber.
Flow
Webhook (missed call) ──► Look up client config ──► Draft text back (Gemini) ──► Send SMS (Twilio)The client config lookup is what makes the reply on-brand rather than generic: the drafting step is given the business name, industry, opening hours, services and timezone, so “we’ll call you back” becomes a specific time the business is actually open.