Troubleshooting
Find what you’re seeing below, and jump straight to the relevant page.
| Symptom | Likely cause | Page |
|---|---|---|
| An agent request is stuck on Provisioning failed | A credential failed a live pre-flight check, or the workflow engine was unreachable | Provisioning failures |
| “Retry” button, but nothing changes | You retried without fixing the underlying credential first | Provisioning failures |
| Every save/buy/invite button is greyed out or missing | Your account has the moderator agency permission, not admin | Credentials & permissions |
| A booking or reply used the wrong Cal.com/Anthropic key | The credential waterfall resolved to a different scope than you expected | Credentials & permissions |
| A registered webhook endpoint shows failed deliveries | Signature mismatch, endpoint timeout, or the URL now resolves to a private IP | Webhook deliveries |
X-AgentLane-Signature verification fails on your end | HMAC computed over the wrong string, or clock drift on the timestamp check | Webhook deliveries |
| Agent shows Active, but no executions ever appear | Twilio isn’t actually pointed at AgentLane’s webhook, or the number doesn’t match | Deploy your first agent → Common problems |